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20121222
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. >> commissioner kingsley: curious as to whether or not we were following the technology. >> you mean speaking into something and have it automatic to dictate into english? >> well yes but on a more professional level, a particular software application developed. (off mic) >> the best thing is to have an interpreter. >> commissioner kingsley: a real person, absolutely. thank you very much. >> commissioner chan? >> commissioner chan: in terms of the reference to psas, says we are televised, we can educate the public on how to make it was reported you are involved in domestic violence. can you describe what the issues were, and how we can collaboratively address the issue? here is how it works. when there's a problem you go to the department or the commission and we address it. >> one thing that sandra had spoken about in our workshop is that there was an issue where psa may not have known severity of the walk-in who had some type of an issue. prior to me get in there. if you have an issue, and you don't speak, don't leave. the last thing we want to do is have the person leave. if t
in a rapid manner. on the technology side we are grappling with how to enhance dispatch. we are working closely with lisa hoffman to have a system that identifies the language skills of bilingual officers immediately and in real-time so that they can be more readily dispatched to the scene and it gives equally important information which is to know if there aren't bilingual officers, waiting on the scene, and can move onto the next level, the language line system. we are working on how do we get officers who want to be bilingual, who want to be certified as bilingual officers, how do they more rapidly get the certification process in place? officers can be certified in mandarin, cantonese, spanish, russian. we are hoping and working with other divisions within the city to get the process moving more quickly. on the street patrol officers, they're using their own cell phones to call language line. on a real level of equipment, officers need a better way to ask his language line. we are working with the department and think outside of the box. bilingual officers use digit
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